Contact Us
Need help with the Harvard Cinderella Parent App? Our team is here to assist. Reach out through any of the channels below and we'll respond within 1–2 business days.
Frequently Asked Questions
How do I create or reset my account?
Open the app and tap Sign Up to create an account, or Forgot Password on the login screen to reset it. If you still can't access your account, email us at admin@skptechlab.com.
Which devices are supported?
The app supports iPhone and iPad running a current iOS version. For the best experience, keep your device and the app updated to the latest release.
I'm having trouble uploading files or content.
Make sure you have a stable internet connection and that the app has permission to access your photos/files. If the issue persists, contact support with your device model and iOS version.
How do I delete my account and data?
Email admin@skptechlab.com from your registered address with the subject "Delete my account" and we will remove your account and associated data. See our Privacy Policy for details.
How do I report a bug or request a feature?
We'd love your feedback. Send bug reports or ideas to admin@skptechlab.com and include screenshots where possible.
Privacy
Your privacy matters to us. Read how we collect, use, and protect your information in our Privacy Policy.